Shipping Policy

Order Processing

• Orders are processed within 1–3 business days after payment has been successfully confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.
  

Shipping Time

Our standard estimated delivery time is:

7–15 business days

Please note that delivery times are estimates and may vary depending on:

• Shipping destination

• Carrier operations

• Customs clearance (for international shipments)

• Weather conditions or other unforeseen circumstances

Shipping Rates

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

From time to time, Heritage Coin Gallery may offer free shipping promotions on qualifying orders.

Order Tracking

Tracking information will be provided once your order has been dispatched. Please allow up to 24–48 hours for tracking updates to appear.

Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

Heritage Coin Gallery is not responsible for delays or delivery issues resulting from incorrect or incomplete addresses provided by the customer.

Lost or Delayed Shipments

While we work with trusted shipping partners, delivery delays may occasionally occur due to circumstances beyond our control.

If your order has not arrived within the expected delivery timeframe, please contact our customer support team. We will work with the shipping carrier to help locate your package and provide assistance whenever possible.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and include:

• Your order number

• Photos of the damaged item

• Photos of the shipping package

We will review your claim promptly and provide an appropriate resolution.

Contact Us

If you have any questions regarding shipping or your order status, please contact our customer support team. Heritage Coin Gallery is dedicated to providing a secure, reliable, and professional shopping experience.